Peter Benjamin

How to Let Someone Know They Matter When They are Angry at You

If you were to Google de-escalation tips, you would get horrible advice. “Stay calm and slowly back away. When someone is angry, they want to feel like they matter. They want to feel met and understood. They want to know that they have an impact on you. While many courses focus on the “right thing” to say, …

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Boxified?

How Emotionally Intelligent People Get Out of the Boxes Other People Put Them In

Four years ago I had an insight that helped me see and break out of the molds that other people were putting me in, and it has changed how I interact with people ever since. I remember that particular evening well. I was running an event with about 20 people. A new student stood out …

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